Getting Started

What is Hublogix?

The HubLogix platform connects your online storefronts and marketplaces to your distributors and supply chain technologies to automate order management processes – inventory management, order routing, shipment tracking and more – cutting your fulfillment costs and creating competitive advantages for your business.

Which distributors and 3PLs does HubLogix work with?

HubLogix can work with any physical location that stocks products and fulfills orders on your behalf – dropshippers, third party fulfillment centers, suppliers, distributors, physical retail locations or your own warehouses.

How does HubLogix integrate?

HubLogix accepts inventory updates and shipment tracking numbers via CSV (pulled from email attachments or FTP/SFTP), XML, API or EDI.

It can also generate custom-formatted purchase orders in PDF or CSV files, which can be sent as email attachments, or FTP/SFTP uploads. Purchase orders can also be input directly into a vendor’s warehouse management system though XML, API or EDI.

What is the order lifecycle?

The order lifecycle is everything that happens between checkout and the full delivery of all ordered items.

For online retailers, this includes receiving the order, routing it to the correct vendor, tracking the shipment status of the order, closing out the order and updating inventory on your storefronts and marketplaces. HubLogix automates all these tasks (and more) – checkout to delivery – without manual oversight or spreadsheets.

What shopping carts and marketplaces are supported?

Storefronts: Magento, Magento Enterprise, Shopify, Shopify Plus, Bigcommerce
Marketplaces: Amazon (US & Canada), ChannelAdvisor
Coming Soon: eBay

Can I use a single Hublogix account for multiple storefronts?

Yes! Hublogix is multi-channel, which means multiple storefronts and marketplaces can be managed through a single account. There are no limits on the number of storefronts and marketplaces you can have on your Hublogix account. Please reference this support article for details on how to connect additional storefronts to HubLogix.

What is the onboarding process like?

HubLogix’s onboarding process is designed to get automation up and running quickly and accurately. As a self-service platform, you are able to determine how quickly you get started. HubLogix has a generous amount of support articles to assist with everything from connecting your storefront to adding new fulfillment to make setup easy.


What features are included with every plan?

Hublogix does not restrict features based on plan. All plans come with full access to the platform, including all features and integrations.

I own a warehouse/physical retail location; can Hublogix work?

Absolutely. Hublogix can route orders to it exactly the same way that it would to a distributor or fulfillment center. Hublogix will retrieve inventory and shipment tracking numbers from your warehouse or physical retail location through a number of ways, including email, FTP, XML, API or EDI.

What countries and currencies are available with Hublogix?

We currently support the United States Dollar (USD), United Kingdom Pound (GBP), the Euro (EUR), Japanese Yen (JPY), Indian Rupee (INR), Canadian Dollar (CAD), Brazilian Real (BRL), New Zealand Dollar (NZD), Swiss Franc (CHF), Thai Baht (THB), New Taiwanese Dollar (TWD), Swedish Krona (SEK), Australian Dollar (AUD), Danish Krone (DKK), Russian Ruble (RUB), South African Rand (ZAR) and the Singapore Dollar (SGD).

We are continuously integrating new currencies. Please contact if you have a specific currency request.

Can HubLogix handle custom vendor or marketplace integrations?

Yes! Hublogix can do custom PDF, CSV, XML or EDI vendor integrations, although we already have a large number of pre-existing integrations available.

Does HubLogix integrate with Fulfillment by Amazon (FBA)?

Yes, HubLogix has an existing integration with Fulfillment by Amazon (FBA). At this time, only FBA North American (US & Canada) is supported. Please contact us to request other international regions.


How does HubLogix pricing work?

HubLogix has two pricing plans and custom enterprise pricing available for retailers with large order volume or custom integration requirements. Both plans come with a monthly order bank. A small order fee exists if the order bank is exceeded.

What happens if I need more orders, vendors or SKUs than my plan allows?

We have designed our pricing to be affordable and scalable with your business. We recommend our Platform Plus plan for unlimited vendors and products. If you are a high volume seller, feel free to contact our sales team to discuss volume pricing.

How does HubLogix accept payments?

We accept credit card payments through Visa, Mastercard, Discover or American Express.